Policies & Returns
Customers must understand that when dealing with a live product, care is needed to keep the product fresh, healthy, and growing for years to come. We will give guidance whenever possible.
If you are not satisfied with your gift tree, you may return it. If the tree is returned within 2 weeks of delivery, we will refund the full amount paid or offer you a credit. Returns should be mailed to:
15537 Old NC Hwy 16
Grassy Creek, NC 28631
Phone: (336) 384-9603
Terms of Service
Little Saps are packaged and potted to order, so please allow us 3-5 days to process requests for individual potted seedlings (Little Saps - Potted) and 1-2 weeks for any order that is customized or intended for a specific event.
We ship USPS Priority Mail or UPS Ground from Grassy Creek, North Carolina. Depending on the destination, shipping will take 2-5 business days. Read more about shipping. We also allow pick-up. Delivery is available for large orders within a 30 mile radius for a delivery fee.
Orders must be paid in full before shipping, pick-up, or delivery.
Customers who order Little Saps for an event must cancel the order at least 2 weeks prior to the ship or delivery date. A 25% cancellation fee will apply. Cancellations within 2 weeks of the ship or delivery date will not be refunded.