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Give a gift that grows. Give a tree.

Policies & Returns

Returns

Customers must understand that when dealing with a live product, care is needed to keep the product fresh, healthy, and growing for years to come. We will give guidance whenever possible.

If you are not satisfied with your gift tree, you may return it. If the tree is returned within 2 weeks of delivery, we will refund the full amount paid or offer you a credit. Returns should be mailed to:

Little Saps

15537 Old NC Hwy 16

Grassy Creek, NC 28631

Phone: (336) 384-9603

Email: growwithus@littlesaps.com

Terms of Service

Little Saps are packaged and potted to order, so please allow us 3-5 days to process requests for individual potted seedlings (Little Saps - Potted) and 1-2 weeks for any order that is customized or intended for a specific event.

We ship USPS Priority Mail or UPS Ground from Grassy Creek, North Carolina. Depending on the destination, shipping will take 2-5 business days. Read more about shipping. We also allow pick-up. Delivery is available for large orders within a 30 mile radius for a delivery fee.

Orders must be paid in full before shipping, pick-up, or delivery.

Customers who order Little Saps for an event must cancel the order at least 2 weeks prior to the ship or delivery date. A 25% cancellation fee will apply. Cancellations within 2 weeks of the ship or delivery date will not be refunded.

 

Privacy

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Email Accounts

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

Shipping 

 

We want our Little Saps to reach you as quickly as possible and in the best possible condition.  We only ship on Mondays, Tuesdays, and Wednesdays so that the seedlings do not sit in a stuffy warehouse over the weekend.  If you purchase Little Saps for an event, we recommend that you work with us to make sure your order arrives 1-2 days before. 

We ship USPS Priority Mail or UPS Ground from Grassy Creek, North Carolina.  Depending on the destination, seedlings should arrive in 2-5 business days.  We allow pick-up and delivery is available for large orders within a 30 mile radius for a delivery fee.  Contact us to arrange pick-up or delivery.

If you want to ship to multiple addresses, you will have to create a separate order for each address.  

Shipping costs have been calculated for the 48 contiguous states only.  If you are shipping to Alaska, Hawaii, or another U.S. Territory, shipping will be billed separately.  

Little Saps is not responsible for any damage due to shipping.